The work
Steven Di Pietro is a keynote speaker and author as well as real world business manager.
In essence, Steven will reveal the truth about your organization for better sales and service. He looks under rocks to find dangers and hidden gems - the truth.
He is the Founder and Executive Director of Service Integrity Mystery Shopping which uses over 35,000 contractors to evaluate service throughout the country.
In the Mystery Shopping world, Steven is also Vice President of the Mystery Shopping Providers Association Globally, and Immediate past President of the Mystery Shopping Providers Association Asia/Pacific.
But measurement is only part of the answer. Steven is now working on a new project to help organisations change the behaviour of their staff so they deliver service with purpose for profit.
Community involvement
Steven is involved in two community Boards including:
- Football South Coast which manages soccer for over 10,000 participants in his local area, and
- The Fraternity Club which manages a membership of almost 10,000 people.
Steven is also an active member of the Illawarra Business Chamber and NSW Business Chamber.
Thought leadership
He has co-authored a book called Ideas2 which is a collaboration with some of Australia's foremost thinkers.
Steven's association with such leaders is founded on his graduation of Thought Leaders Global. These ties put Steven in an invidious position to have access to some of the worlds most progressive thinkers.
He is now actively publishing regular articles on customer service and sales through his blog Service with Purpose.
Past lives
He previously worked in Banking, both at:
- Macquarie Bank where he was a merchant banker creating and launching new mortgage products both in Australia and in the USA, and
- IMB where he was involved with everything retail, from Accounting to Marketing, and Strategy within a retail banking environment.
You can find more information about Steven at his Linked in profile page.
Speaking
If you are looking for a speaker, see Steven's Keynote page for more information about how to spread the sales and service message to staff.
