Social Service – Using Social Media to Differentiate your Service Offering.
In this keynote, Service and Sales leaders learn how to use Social Media to drive Service and Sales.
“A Brand is no longer what we tell consumers it is – it is what consumers tell each other it is” Scott D Clark, Board P&G
Customers now have a voice, and they are using their voice.
- Understanding just how pervasive Social Media has become,
- Revealing some Service and Sales Strategies which can be implemented immediately (as well as options),
- Showing participants some extraordinary success stories, and spectacular failures,
- Sharing some Do’s and Don’t for Social Media,
- Ways to integrate social Media into everyday activities.
This keynote is aimed at Managers and Business leaders.